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Introduction:

We are seeking a friendly and organized Salon Receptionist to join our team. The ideal candidate should have excellent communication skills, be able to multitask, and provide exceptional customer service. If you are passionate about the beauty industry and enjoy working in a fast-paced environment, we encourage you to apply.

Job Responsibilities:

  • Greet clients and visitors in a friendly and professional manner
  • Answer phone calls, schedule appointments, and manage the salon's calendar
  • Process payments and maintain accurate records of transactions
  • Assist stylists and technicians with their needs, including preparing workstations and providing supplies
  • Maintain a clean and organized reception area
  • Provide exceptional customer service and address client concerns or complaints

Job Brief:

As a Salon Receptionist, you will be the first point of contact for our clients. You will play a crucial role in ensuring that our salon runs smoothly and efficiently. You will be responsible for managing appointments, processing payments, and providing excellent customer service. You will work closely with our stylists and technicians to ensure that they have everything they need to provide exceptional services to our clients.

Detailed Responsibilities:

  • Oversee the salon's schedule and guarantee all appointments are correctly arranged
  • Actively process payments and keep an accurate record of all the transactions
  • Keep the reception area tidy and organized
  • Support stylists and technicians by preparing workstations and providing required supplies
  • Answer phone calls and resolve client inquiries or complaints
  • Deliver exemplary customer service to ensure clients have a positive experience at the salon

Requirements and Skills:

  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficient in Microsoft Office and salon management software
  • Ability to work in a fast-paced environment
  • Previous experience in a salon or customer service role is preferred

Frequently Asked Questions (FAQs):

The working hours for this role may vary, but typically include evenings and weekends.

The dress code for this role is professional and stylish. We encourage our employees to dress in a way that reflects our brand and the beauty industry.

Yes, we encourage our employees to grow and develop their skills. We offer training and development opportunities for those who are interested in advancing their careers.

Review and Approval:

This job description has been reviewed and approved by our HR representative.

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