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Introduction:

We are seeking an experienced IT Operations Manager to join our team. This role is suitable for individuals with a strong background in IT operations and management. If you are passionate about leading a team and ensuring the smooth functioning of our IT systems, we encourage you to apply.

Job Responsibilities:

  • Oversee the day-to-day operations of our IT department, including managing a team of IT professionals.
  • Develop and implement IT policies and procedures to ensure the security and efficiency of our systems.
  • Monitor and maintain our network infrastructure, servers, and software applications.
  • Collaborate with other departments to identify and address IT needs and provide technical support.
  • Manage IT projects, including planning, budgeting, and resource allocation.
  • Stay up-to-date with industry trends and advancements in technology to recommend improvements and implement best practices.

Job Brief:

As the IT Operations Manager, you will play a crucial role in ensuring the smooth functioning of our IT systems. You will oversee a team of IT professionals and collaborate with other departments to address IT needs. Your expertise will contribute to the overall success of our company by ensuring the security and efficiency of our IT infrastructure.

Detailed Responsibilities:

  • Supervise daily operations of the IT department, ensuring smooth and efficient tasks execution.
  • Formulate IT policies and procedures to enforce system security and operational efficiency, regularly revising them in response to business needs and technological advancements.
  • Conduct regular monitoring and maintenance of network infrastructure, servers, and applications to prevent system interruptions and enhance performance.
  • Establish effective communication with other departments to identify their IT requirements, ensuring technical support is provided and issues are addressed promptly.
  • Lead IT project management, handling aspects such as project planning, resource allocation, risk assessment, and timeline tracking.
  • Stay updated with industry trends, technological innovations, and best practices in IT operations, aiming to incorporate these insights into our IT strategy and operations.

Requirements and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in IT operations and management.
  • Strong knowledge of network infrastructure, servers, and software applications.
  • Excellent problem-solving and decision-making skills.
  • Strong leadership and team management abilities.
  • Effective communication and interpersonal skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Relevant certifications (e.g., ITIL, PMP) are a plus.

Frequently Asked Questions (FAQs):

The IT Operations Manager is responsible for overseeing the day-to-day operations of the IT department, managing a team of IT professionals, developing and implementing IT policies and procedures, monitoring and maintaining network infrastructure, collaborating with other departments, and managing IT projects.

The IT Operations Manager should have a bachelor's degree in Computer Science or a related field, proven experience in IT operations and management, strong knowledge of network infrastructure and software applications, excellent problem-solving and decision-making skills, strong leadership abilities, and effective communication skills. Relevant certifications such as ITIL or PMP are a plus.

The IT Operations Manager plays a key role in ensuring the organization's IT security. This includes developing and implementing IT policies and procedures that enhance system security, managing access to IT systems, overseeing data backup and disaster recovery plans, and staying abreast of latest security threats and solutions.

Review and Approval:

This job description has been reviewed and approved by the IT department manager and the HR representative.

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