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Introduction:

We are seeking a skilled and motivated Field Service Technician to join our team. This role is suitable for individuals with a strong technical background and a passion for providing exceptional customer service. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply today.

Job Responsibilities:

  • Perform on-site installation, repair, and maintenance of our products
  • Troubleshoot and diagnose technical issues, providing timely and effective solutions
  • Collaborate with customers to ensure their satisfaction and address any concerns
  • Maintain accurate records of service calls, including detailed reports and documentation
  • Stay up-to-date with product knowledge and industry trends to provide the best possible service
  • Adhere to all safety protocols and guidelines while working on-site

Job Brief:

As a Field Service Technician, you will play a crucial role in ensuring the smooth operation of our products for our valued customers. You will be responsible for providing technical support, conducting repairs, and maintaining a high level of customer satisfaction. This role will require interaction with various departments and individuals, including customers, to deliver exceptional service.

Detailed Responsibilities:

  • Install and configure our products according to customer specifications
  • Diagnose and resolve technical issues, both remotely and on-site
  • Conduct preventive maintenance to ensure optimal performance and longevity of our products
  • Collaborate with the sales team to identify opportunities for upselling or cross-selling our products and services
  • Provide training and support to customers on the proper use and maintenance of our products
  • Collaborate with internal teams to improve product design and functionality based on customer feedback

Requirements and Skills:

  • High school diploma or equivalent; technical degree or certification is a plus
  • Proven experience as a Field Service Technician or similar role
  • Strong technical skills and knowledge of relevant software and hardware systems
  • Excellent problem-solving and troubleshooting abilities
  • Exceptional customer service and communication skills
  • Ability to work independently and manage time effectively
  • Valid driver's license and willingness to travel to customer sites as needed

Frequently Asked Questions (FAQs):

Field Service Technicians may have varying working hours depending on customer needs and service demands. This may include evenings, weekends, and holidays.

Yes, Field Service Technicians may be required to lift heavy equipment and perform physical tasks during installations and repairs. It is important to maintain physical fitness and agility for this role.

Yes, we offer opportunities for career growth and development within our organization. Field Service Technicians can progress to supervisory or managerial roles based on performance and experience.

Review and Approval:

This job description has been reviewed and approved by the HR department.

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