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Introduction:

We are seeking a highly skilled and motivated Technical Support Engineer to join our team. This role is suitable for individuals with a strong technical background and a passion for problem-solving. If you are looking for an opportunity to contribute to a dynamic and innovative company, we encourage you to apply.

Job Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve technical issues reported by customers
  • Collaborate with cross-functional teams to identify and resolve complex technical problems
  • Document and track customer issues and resolutions in our CRM system
  • Conduct product demonstrations and trainings for customers
  • Assist in the development and improvement of support processes and procedures
  • Stay up-to-date with the latest industry trends and technologies

Job Brief:

As a Technical Support Engineer, you will play a crucial role in ensuring customer satisfaction by providing timely and effective technical support. You will have the opportunity to work closely with our customers and internal teams to resolve technical issues and improve our products and services.

Detailed Responsibilities:

  • Respond to customer inquiries and provide technical assistance in a timely manner
  • Diagnose and troubleshoot software and hardware issues
  • Collaborate with our development team to identify and resolve product bugs
  • Assist in the testing and validation of new product features and enhancements
  • Provide feedback and suggestions for product improvements based on customer feedback
  • Assist in the creation and maintenance of technical documentation and knowledge base articles

Requirements and Skills:

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • Proven experience in technical support or a similar role
  • Strong knowledge of computer systems, networks, and software applications
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Familiarity with CRM systems and ticketing tools
  • Certifications in relevant technologies (e.g., Microsoft, Cisco) are a plus

Frequently Asked Questions (FAQs):

Technical Support Engineers typically work regular business hours, but may be required to provide support during evenings, weekends, or holidays on a rotational basis.

Travel is not typically required for this role, as support is primarily provided remotely. However, occasional travel to customer sites may be necessary.

Technical Support Engineers have the opportunity to advance into roles such as Technical Support Team Lead, Product Specialist, or Solutions Engineer. .

Review and Approval:

This job description has been reviewed and approved by the HR department and the hiring manager

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