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Introduction:

We are seeking a friendly and outgoing individual to join our team as a Host or Hostess. As a Host or Hostess, you will be responsible for creating a welcoming and positive atmosphere for our guests. This is a great opportunity for someone who enjoys interacting with people and providing exceptional customer service. If you are passionate about hospitality and enjoy working in a fast-paced environment, we encourage you to apply.

Job Responsibilities:

  • Greet and welcome guests upon arrival with a warm and friendly demeanor
  • Escort guests to their tables and ensure they are comfortable
  • Manage the waitlist and seating arrangements to optimize table turnover
  • Answer phone calls and assist with reservations or inquiries
  • Maintain a clean and organized host station
  • Collaborate with servers and kitchen staff to ensure smooth operations
  • Provide accurate wait time estimates to guests
  • Assist with any special requests or accommodations

Job Brief:

As a Host or Hostess, you will play a crucial role in creating a positive first impression for our guests. You will be responsible for managing the flow of guests, seating arrangements, and providing exceptional customer service. This role is essential in ensuring a smooth and enjoyable dining experience for our guests. You will have the opportunity to interact with a diverse range of people and contribute to the overall success of our establishment.

Detailed Responsibilities:

  • Welcome guests with a smile and friendly attitude
  • Maintain a neat and organized host station
  • Communicate effectively with guests and team members
  • Manage the waitlist and seating arrangements efficiently
  • Assist with any special requests or accommodations
  • Collaborate with servers and kitchen staff to ensure timely service
  • Provide accurate wait time estimates to guests
  • Handle guest complaints or concerns with professionalism and empathy

Requirements and Skills:

  • High school diploma or equivalent
  • Previous experience in a customer service role is preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Positive attitude and a willingness to go above and beyond for guests
  • Ability to remain calm and composed under pressure
  • Basic computer skills

Frequently Asked Questions (FAQs):

The main responsibilities include greeting and seating guests, managing the waitlist, answering phone calls, and providing exceptional customer service.

Strong communication and interpersonal skills, the ability to multitask, and a positive attitude are essential for success in this role.

While previous experience in a customer service role is preferred, we are open to candidates with a passion for hospitality and a willingness to learn.

Review and Approval:

This job description has been reviewed and approved by the HR department.

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