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Introduction:

We are seeking a highly motivated Sales Support Specialist to join our team. This role is suitable for individuals who thrive in a fast-paced environment and have a passion for providing exceptional customer service. If you are looking for an opportunity to contribute to a dynamic sales team and make a significant impact on our company's success, we encourage you to apply.

Job Responsibilities:

  • Provide administrative support to the sales team, including managing calendars, scheduling appointments, and coordinating meetings.
  • Assist with the preparation of sales presentations, proposals, and contracts.
  • Maintain accurate and up-to-date customer records in our CRM system.
  • Collaborate with internal departments to ensure timely and accurate order processing and delivery.
  • Respond to customer inquiries and provide product information, pricing, and availability.
  • Assist in resolving customer issues and complaints in a professional and timely manner.
  • Conduct market research and analysis to identify potential sales opportunities.
  • Assist in the development and implementation of sales strategies and campaigns.
  • Prepare sales reports and analyze data to identify trends and areas for improvement.
  • Stay up-to-date with industry trends and competitor activities.

Job Brief:

As a Sales Support Specialist, you will play a crucial role in supporting our sales team and ensuring the smooth operation of our sales processes. You will be responsible for providing administrative assistance, managing customer inquiries, and assisting in the development and implementation of sales strategies. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with cross-functional teams.

Detailed Responsibilities:

  • Manage and prioritize incoming sales inquiries and requests.
  • Coordinate with the sales team to ensure timely and accurate follow-up on leads and opportunities.
  • Assist in the preparation and delivery of sales presentations and proposals.
  • Collaborate with the marketing team to develop sales collateral and promotional materials.
  • Monitor and track sales activities, including lead generation, pipeline management, and sales forecasting.
  • Assist in the coordination of sales events, trade shows, and conferences.
  • Provide regular updates and reports to the sales team and management.
  • Continuously improve sales support processes and procedures to enhance efficiency and effectiveness.

Requirements and Skills:

  • Bachelor's degree in business administration, marketing, or a related field.
  • Proven experience in sales support or a similar role.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work independently and collaboratively in a team environment.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy.
  • Ability to multitask and prioritize tasks effectively.

Frequently Asked Questions (FAQs):

A Sales Support Specialist provides administrative assistance to the sales team, manages customer inquiries, and assists in the development and implementation of sales strategies.

A Bachelor's degree in business administration, marketing, or a related field is required. Previous experience in sales support or a similar role is also preferred.

Strong organizational and time management skills, excellent communication skills, proficiency in CRM systems and Microsoft Office Suite, and the ability to work independently and collaboratively are essential for this role.

Review and Approval:

This job description has been reviewed and approved by the Sales Manager and the HR Department.

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