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Introduction:

We are seeking a highly motivated and experienced Strategic Account Manager to join our team. This role is suitable for individuals who thrive in a fast-paced and dynamic environment, and who have a passion for building and maintaining strong client relationships. If you are a strategic thinker with excellent communication and negotiation skills, we encourage you to apply.

Job Responsibilities:

  • Develop and execute strategic account plans to achieve sales targets and expand our customer base
  • Build and maintain strong relationships with key clients, understanding their business needs and providing tailored solutions
  • Collaborate with internal teams to ensure customer satisfaction and successful implementation of solutions
  • Identify opportunities for upselling and cross-selling to maximize account growth
  • Monitor market trends and competitor activities to identify potential threats or opportunities
  • Prepare and deliver presentations and proposals to clients, showcasing our products and services
  • Provide regular reports and updates to management on account performance and sales activities

Job Brief:

As a Strategic Account Manager, you will play a crucial role in driving revenue growth and ensuring customer satisfaction. You will be responsible for managing a portfolio of key accounts, developing strategic account plans, and fostering strong relationships with clients. This role will require collaboration with cross-functional teams and a deep understanding of our products and services.

Detailed Responsibilities:

  • Develop and maintain a deep understanding of each client's business, industry, and goals
  • Identify opportunities for account expansion and develop strategies to capitalize on them
  • Collaborate with internal teams, such as sales, marketing, and customer success, to ensure seamless execution of account plans
  • Conduct regular business reviews with clients to assess satisfaction levels and identify areas for improvement
  • Stay updated on industry trends and market dynamics to provide valuable insights to clients
  • Resolve any issues or concerns raised by clients in a timely and satisfactory manner
  • Keep accurate records of all client interactions and sales activities in our CRM system

Requirements and Skills:

  • Bachelor's degree in business, marketing, or a related field (MBA preferred)
  • Proven experience as a Strategic Account Manager or in a similar role
  • Strong sales and negotiation skills, with a track record of exceeding targets
  • Excellent communication and interpersonal skills
  • Ability to build and maintain strong relationships with clients
  • Analytical mindset with the ability to identify trends and opportunities
  • Proficiency in CRM software and Microsoft Office Suite
  • Ability to travel as required

Frequently Asked Questions (FAQs):

A Strategic Account Manager is responsible for managing key client accounts, developing strategic account plans, and fostering strong relationships with clients to drive revenue growth and ensure customer satisfaction.

A bachelor's degree in business, marketing, or a related field is required. An MBA is preferred. Additionally, proven experience as a Strategic Account Manager or in a similar role is necessary.

Strong sales and negotiation skills, excellent communication and interpersonal skills, and the ability to build and maintain strong client relationships are crucial for success in this role. Additionally, analytical thinking and proficiency in CRM software and Microsoft Office Suite are important.

Review and Approval:

This job description has been reviewed and approved by the HR department.

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